Skip to main content

 

Welcome to Cestria Community Housing

Cestria Community Housing Association is a not-for-profit organisation that provides reasonably priced accommodation in the Chester le Street District.

Latest News

Update on Choice Based Lettings

04/03/2015

The Durham Key Options scheme has now been running nearly 6 years and was created to make social housing more accessible and create greater choice for applicants.

Find out more
 

Upcoming Events

It's Up 2 U 2015 - Park View School, Church Chare, Chester-le-Street

Saturday 21st March 2015, 10am-2pm

Event where you can vote for community projects to ahead in your area.

 


You Said

The letters we send out can sometimes be complicated and difficult to understand.

We Did

We are reviewing all of our standard letters and working with the Tenants Readers Group to ensure they are easy to read and understand.

You Said

Could a reminder text be forwarded when an appointment is made for an officer to call.

We Did

Where we have a mobile number we forward texts for repairs appointments. We are looking at expanding this service to other areas of the business.

You Said

You have told us when visiting The Cestria Hub you would like to be offered a private interview room when requested.

We Did

We have ensured interview rooms are available to use and will be offered as a matter of routine.

 

You Said

Could home visits be introduced to help customers through the Choice Based Lettings application process.

We Did

Home visits are now available by contacting the Customer Services Team. Support is also available by appointment at The Cestria Hub where Advisors will be happy to help with your application.

Future Developments

 

Allpay Mobile