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Cestria Community Housing Association is a not-for-profit organisation that provides reasonably priced accommodation in the Chester le Street District.
The Durham Key Options scheme has now been running nearly 6 years and was created to make social housing more accessible and create greater choice for applicants.
Event where you can vote for community projects to ahead in your area.
The letters we send out can sometimes be complicated and difficult to understand.
We are reviewing all of our standard letters and working with the Tenants Readers Group to ensure they are easy to read and understand.
Could a reminder text be forwarded when an appointment is made for an officer to call.
Where we have a mobile number we forward texts for repairs appointments. We are looking at expanding this service to other areas of the business.
You have told us when visiting The Cestria Hub you would like to be offered a private interview room when requested.
We have ensured interview rooms are available to use and will be offered as a matter of routine.
Could home visits be introduced to help customers through the Choice Based Lettings application process.
Home visits are now available by contacting the Customer Services Team. Support is also available by appointment at The Cestria Hub where Advisors will be happy to help with your application.