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Cestria Community Housing Association is a not-for-profit organisation that provides reasonably priced accommodation in the Chester le Street District.
We are upgrading our telephone system on 30th and 31st August 2014, if you experience any problems contacting our out of hours service please call 01388 721 864
This group discusses all of our services and relevant topics that affect tenants. If you would like more information on this group please contact Mary Ormston on 0191 385 1900.
The letters we send out can sometimes be complicated and difficult to understand.
We are reviewing all of our standard letters and working with the Tenants Readers Group to ensure they are easy to read and understand.
Could a reminder text be forwarded when an appointment is made for an officer to call.
Where we have a mobile number we forward texts for repairs appointments. We are looking at expanding this service to other areas of the business.
You have told us when visiting The Cestria Hub you would like to be offered a private interview room when requested.
We have ensured interview rooms are available to use and will be offered as a matter of routine.
Could home visits be introduced to help customers through the Choice Based Lettings application process.
Home visits are now available by contacting the Customer Services Team. Support is also available by appointment at The Cestria Hub where Advisors will be happy to help with your application.