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Cestria Community Housing Association is a not-for-profit organisation that provides reasonably priced accommodation in the Chester le Street District.
A North East housing association has proved that customer service is top of its agenda after being awarded a prestigious nationally recognised award.
Cestria Community Housing has achieved the Customer Service Excellence standard, making it one of a just a handful of associations in the region to do so.
Pop in to get a present and a picture with Santa!
The Communications Group asked if they could have an update on the Investment programme.
An item is placed in the Courier giving an update on the Investment Programme.
Tenants asked if we could continue to run IT Training in partnership with Age UK to help them access all of our services.
We have arranged for further training courses to be run in partnership with Age UK to reduce the number of tenants who feel digitally excluded.
The Cestria Reference Group said the Tenant Handbook needs updating.
We are now in the process of reviewing the Tenants Handbook.
The Cestria Reference Group said they would like to see more Apprentices in the organisation.
We held an Apprentice Fair in both Pelton and Chester-le-Street to advertise a number of new Apprentice Opportunities.