Our Vision, Mission, Objectives and Values

Our Vision...

“To be an excellent landlord by being a first rate provider of affordable housing and housing services for the community of Chester-le-Street with tenants at the heart of what the Association does.  We will work with communities and partners in order to achieve our mutual objectives”.

Our Mission...

“Investing in homes and communities”.

Our Objectives:

• Delivering Service Excellence
  We will deliver the highest standards of service and customer care

• Delivering Value for Money
  We will provide value for money services

• Landlord of Choice
  We will be the landlord of choice in the area

• Decent Homes
  We will invest in our housing to provide modern and affordable homes

• Working in Partnership / Action in Neighbourhoods
  We will deliver sustainable communities through partnership working

• Financial Strength
  We will be a reputable, financially robust Association

• People
  We will have an effective, efficient team of staff, valuing equality and diversity

Our Values

• Learning and listening (Development Creativity Questioning)
• Delivering service (Quality, Results, Relationships, Ambition)
• Sharing (Involvement, Support, Shared Aims)
• Leading (Leadership, Focus, Integrity)
• Caring (Lifestyle, Respect, Recognition)