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Satisfaction Surveys

The Association tries hard to ensure our staff, and contractors working for us, offer an excellent service to all tenants.  It would therefore be very helpful if you would let us have your views on services you receive. I would like to stress that your views will be kept completely confidential and we only use the information to improve the service we offer. We will publish in the Cestria Courier and on our web site an analysis of the feedback we get so all tenants can see how we are performing.

If you have not already completed a customer satisfaction survey please download and print the relevant form and return to the One Stop Shop or alternatively return to our offices at Bowes Offices, Lambton Park, Chester-Le-Street, Co. Durham, DH3 4AN.

If you have any queries regarding customer satisfaction please contact Laura Vincent on 0191 385 1452 or email lauravincent@cestria.org

 

Customer Services

Complaints Satisfaction SurveyComplaints

 

Housing and Estate Services

Anti Social Behaviour Satisfaction Survey Anti social behaviour

Resident Involvement Satisfaction Survey Resident Involvement

Your new home Satisfaction Survey Your new home

 

Building Services

Gas Servicing Satisfaction Survey Gas Servicing

Handyvan Service Satisfaction Survey Handyvan Service

Repairs Service Satisfaction Survey Repairs Service

 

Technical Services

Adaptations Programme Satisfaction Survey Adaptations programme

Central Heating Satisfaction Survey Central Heating

External Works Satisfaction Survey External Works

Internal Modernisations Satisfaction Survey Internal Modernisations

 

Financial Inclusion

Financial Inclusion Satisfaction Survey Financial Inclusion