The Role of the Cestria Care Support Worker

What we will do for you?

• A Cestria Care Support Worker will visit you and undertake a comprehensive Support Plan which will include information about yourself, friends and relatives that you may wish to be contacted if you are unwell,  information regarding your health and GP and also a lifestyle assessment. Your allocated Support Worker will also discuss with you the level of service you would like to receive from Cestria Care.  To learn more about the different levels of care you could receive click here. A Support Plan will only be undertaken with the full consent of the client and will incorporate all of your views and aspirations for the future. If you disagree with the outcome of your Plan or would like to discuss the information in more detail you can do this by contacting your Support Worker direct.

• Your Plan will be reviewed with you and your Support Worker every three months to make sure that all of the information we have gathered is correct and nothing has changed. Your Plan may also be reviewed if there is a sudden change in your health or you would like to update your contact information.

• All calls will be answered within 60 seconds and if necessary a Support Worker response within one hour. Cestria Care closely monitors performance and can advise that we are currently are responding to all emergency calls within 15 – 28 minutes.

• In the event of an emergency we will contact your nominated key holder or the emergency services on your behalf.

• Cestria Care will provide full translation services as appropriate and will strive to deliver a culturally diverse service to its clients. Where possible any client can request a same sex interview during office hours however our emergency response provision is an on call rota system and consists of both male and female members of staff.

• Link you to the Cestria Care Service within five days of receiving a request (providing there is a suitable BT socket and electrical socket).

• Provide you with a comprehensive information pack on the service.

• Respond to all faults the next working day and provide replacement equipment as required.

• Monitor your progress and visit you on your return home if we are involved in helping to admit you to hospital.

• Provide a regular visit at your home if you require one.