Contact Us

We are always pleased to hear from you about your experience of the services we deliver.

If you have had a poor experience we need to know how we let you down and make sure we improve.

If your experience has been good then we like to know what we did well and we will make sure we continue.

If you want to let us know your experience please see our Compliments, Comments and Complaints form.

Complaints

We are committed to giving you a good quality housing service. There may be times when you don’t agree with a decision we have made or something we have done, and you want to complain.

We want to put things right where we can, learn from the experience, and we welcome the chance to review and improve our services. We can’t promise to always find the ideal solution but we will consider your complaint carefully, make sure you get a reply, and tell you how we reached our decision.

Making a complaint

You can make your views known by contacting Cestria Community Housing. See Contact Us.

If you give us your name, address, and details, we will be able to provide you with a response.

If your complaint is particularly detailed, it may help if you put it in writing. If this is not possible, tell us and we will make a note of your comments. This will ensure we have all relevant details to hand.

We will deal with every complaint as soon as we can. If we can sort something out in a day or two, we will. We will always formally respond to your complaint within 10 working days.

Hopefully we will resolve your complaint. If you are not satisfied with our response you can ask for a review by a Director of the company. If after this you are still dissatisfied your complaint can be referred for a review by Board members. All this is explained in our leaflet Compliments, Comments and Complaints.