We use a system called GovMetric to manage our customer feedback.
GovMetric is a quick and easy method for tenants to give us instant feedback regarding the services we provide as a Housing Association whenever they contact us on the telephone or in person. Gov Metric is easy to use and all that is required is for you to pick a ‘face’ that best matches how you feel about the service you received, be it happy, average or unhappy.
A touch screen booth can be accessed in the reception at the Cestria Hub which is based on the Front Street in Chester-le-Street. Tenants who call any part of Cestria Community Housing’s service now have the option of giving feedback at the end of their call.
All of the feedback received will be regularly reviewed by staff to improve the services they deliver and we hope that it will encourage more people than ever before to give us regular feedback.We will publish the results from GovMetric in their quarterly newsletter, The Courier and on this page along with details of how it has improved services as a result.