Equality and You

At Cestria we collect equality information to ensure that we are delivering services that meet the need of the customer. This includes information about the protected characteristics such as age and gender of staff and service users. The information we collect is used pro-actively to deliver service excellence and to introduce positive action initiatives where relevant. Some of the examples of what information we collect and how we use it is detailed below:

Tenants

Access to Services

Cestria Community Housing is committed to meeting the needs of its current and potential customers and ensuring everyone is able to access our services. Click here to view the support we have available to assist anyone with specific needs to access our services.

Profile Information

We will continue to capture and use the profile information to help us to understand the needs of our tenants and tailor services towards individual needs.

Click here to see examples on how the Customer Services Team has shaped and tailored services.

Monitoring Information

The Customer Services Team also collates every quarter a detailed analysis of all complaints and comments received from our customers to help us identify any trends or barriers accessing our services. More information can be accessed by clicking here. 

Statistics

Click here to view our current tenant profile broken down by age, gender and disability.