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Where to get advice and information

Cestria have contributed to an "In the Money" Guide for County Durham which can be downloaded for free here. The guide covers a range of topics and provides the contact details for places you can go and agencies you can contact for advice in County Durham.

There are many agencies that can offer you advice and information on a wide range of issues free of charge. Please see the following list of helplines and contacts. If you cannot find what you are looking for, or would like Cestria’s Financial Inclusion Officer to contact you to offer further information, please contact us

Helplines

   

Adfam

National charity working with families affected by drugs and alcohol

Phone: 020 7553 7640

www.adfam.org.uk

Age UK

Information and advice on issues affecting older people

Phone: 0800 00 99 66

www.ageconcern.org.uk

Age Concern MoneyTrail

Free interactive guide for working people to planning ahead for retirement

www.ageconcern.org.uk/moneytrail

 

     

Business Debtline

Phone: 0800 197 6026

www.bdl.org.uk

 

Dial UK

Serving the Disability Advice Network

Phone: 01302 310 123

www.dialuk.info

Drinkline

Phone: 0800 917 8282

 

 

     

Gamblers Anonymous

Advice on gambling issues

Phone: 020 7384 3040

www.gamblersanonymous.org.uk

Gamcare

Advice on gambling issues

Phone: 0845 600 0133

www.gamcare.org.uk 

Help the Aged

Phone: 0808 800 6565

www.helptheaged.org.uk

 

     

Lone Parent Helpline

For advice on maintenance, benefits and money

Phone: 0800 018 5026

www.loneparenthelpline.info

Mind

Information and support on mental health problems

Phone: 0845 766 0163

www.mind.org.uk

National Domestic Violence Helpline

For domestic violence

Phone: 0808 2000 247

www.refuge.org.uk

     

Relate

Phone: 0845 1 30 40 16

www.relate.org.uk

 

Rights of Women

For legal advice for women

Phone: 020 7251 6577

www.rightsofwomen.org.uk

Samaritans

Phone: 0845 790 9090

www.samaritans.org

 

     

Saneline

Phone: 0845 767 8000

www.sane.org.uk

 

Shelter

Free housing advice helpline

Phone: 0808 800 4444

www.shelter.org.uk

TaxAid

Phone: 0845 120 3779

www.taxaid.org.uk

 

     

TOP (Tax Help for Older People)

Phone: 0845 601 3321

www.taxvol.org.uk 

TV Licensing

Phone: 0300 790 6138 (general enquiries)

Cash Easy Entry Scheme 0300 555 3456

www.tvlicensing.co.uk

 

Benefits

   

Child Benefit enquiry line

Phone: 0845 302 1444

www.hmrc.gov.uk/childbenefit/

Child Support Agency Enquiry Line

Phone: 0845 7133 133

www.csa.gov.uk

Child Trust Fund

Phone: 0845 302 1470

www.childtrustfund.gov.uk

     

Pension Credit Claim Line

Phone: 0800 99 1234

www.thepensionservice.gov.uk/pensioncredit/

Disability Benefits Enquiry Line

Phone: 0800 88 22 00

www.direct.gov.uk/en/DisabledPeople/index.htm

New Deal

Phone: 0845 606 2626

www.jobcentreplus.gov.uk

     

New Deal for Lone Parents

Phone: 0800 868 868

www.jobcentreplus.gov.uk

 

Tax Credits Helpline

Phone: 0845 300 3900

www.hmrc.gov.uk/taxcredits

 

Veterans Agency

Veterans Helpline

Phone: 0800 169 2277

www.veterans-uk.info

     

Winter Fuel Payments Helpline

Phone: 0845 915 1515

www.thepensionservice.gov.uk/winterfuel

   
     

Advice & Consumer Organisations

   

AdviceUK

Phone: 020 7407 4070

www.adviceuk.org.uk

 

Alternative Dispute Resolution

Alternative ways of solving disputes to court action

www.adrnow.org.uk

 

Community Legal Advice

Directory of agencies providing legal advice in your area

Phone: 0845 3454 345

www.communitylegaladvice.org.uk

     

IFA Promotions

Phone: 0800 0853 250

www.unbiased.co.uk

 

Institute of Money Advisers (IMA)

Trade association for money advisers. Does not give advice to members of the public.

Phone: 0845 094 2384

www.i-m-a.org.uk

Law Centres Federation

Phone: 020 7428 4400

www.lawcentres.org.uk

 

     

National Consumer Council

Phone: 020 7730 3469

www.ncc.org.uk

 

Telephone Helplines Association

Provides information on helplines

Phone: 0845 120 3767

www.helplines.org.uk

Which?

Phone: 01992 822 800

www.which.co.uk

 

     

Ombudsmen & Regulatory Bodies

   

British & Irish Ombudsman Association

Lists ombudsmen and complaint handling bodies

Phone: 020 8894 9272

www.bioa.org.uk

Consumer Direct

Government-funded telephone and online service offering info and advice on consumer issues

Phone: 0845 404 0506

www.consumerdirect.gov.uk

Energy Supply Ombudsman

(For complaints on billing and supply transfer issues)

Phone: 0845 055 0760

www.energy-ombudsman.org.uk

     

Financial Ombudsman Service

Phone: 0845 080 1800

www.financial-ombudsman.org.uk

 

Financial Services Authority

Consumer Helpline

Phone: 0845 606 1234

www.moneymadeclear.fsa.gov.uk

Financial Services Compensation Scheme

Phone: 020 7892 7300

www.fscs.org.uk

 

     

 Local Government Ombudsman

Advice Line

Phone: 0845 602 1983

www.lgo.org.uk

The Law Society Consumer Complaints Service

Phone: 0845 608 6565

www.lawsociety.org.uk

 

Office of Fair Trading (OFT)

Phone: 0845 722 4499

www.oft.gov.uk 

 

     

Office of Communications (OFCOM)

Phone: 0845 456 3000

www.ofcom.org.uk 

 

Office of Telecommunications Ombudsman Service (OTELO)

Phone: 0845 456 3000

www.otelo.org.uk 

 

Office of Water Services (Ofwat)

The regulating body for water customers in England and Wales

Phone: 0121 625 1300

www.ofwat.gov.uk

     

The Consumer Council for Water

For complaints about water companies

Phone: 0845 039 2837

www.ccwater.org.uk

Parliamentary Ombudsman

Investigates complaints about Government Departments

Phone: 0845 015 4033

www.ombudsman.org.uk

The Equality and Human Rights Commission

Helpline: 0845 604 6610

Disability Helpline: 08457 622 633

www.equalityhumanrights.com 

     

The Information Commissioner's Office

For data protection issues

Phone: 08456 30 60 60

www.ico.gov.uk

 

 

 

 

 

 

 

 

     

Trade Associations

   

Association of Civil Enforcement Agencies

Phone: 01924 350 090

www.acea.org.uk

British Bankers Association

Phone: 020 7216 8800

www.bba.org.uk

Building Societies Association

Phone: 020 7437 0655

www.bsa.org.uk

     

Consumer Credit Association UK

Phone: 01244 312 044

www.ccauk.org

Consumer Credit Trade Association

Phone: 0845 257 1166

www.ccta.co.uk

Council of Mortgage Lenders

Phone: 0845 373 6771

www.cml.org.uk

     

Credit Services Association

Phone: 0191 286 5656

www.csa-uk.com

Direct Selling Association

Phone: 020 7497 1234

www.dsa.org.uk

Enforcement Services Association

Phone: 0117 907 4771

www.ensas.org.uk

     

Finance & Leasing Association

Phone: 020 7836 6511

www.fla.org.uk

Mail Order Traders' Association

Phone: 0207 735 3410

www.mota.org.uk

 
     

Credit Reference Agencies

   

Equifax

Phone: 0870 010 0583

www.equifax.co.uk

Experian

Phone: 0870 241 6212

www.experian.co.uk

Callcredit

Phone: 0870 060 1414

www.callcredit.co.uk

Cestria Community Housing Association does not accept any responsibility for the content of external sites.

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