How our contracting partners have performed

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Esh Property Services (formerly Dunelm Property Services) awarded Contractor of the Year 2010-2011

We monitor all of our contractors through Key Performance Indicators and these have been used to assess the Contractor of the Year.

For the period to the end of March 2011, four contractors were eligible for consideration, Sunter Limited, Cestria Building Services, FHM and Esh Property Services. The scoring was very tight with Esh winning with 27.6 from Sunters with 26.35.

Well done to all of our partners.

Performance from 1st April 2010 to the 31st March 2011

Customer Satisfaction	We have a target of 95% for tenants being satisfied or very satisfied with the work being carried out by our partnering contractors. The overall satisfaction was 93.5%
Works Completed	Our target for completion of programmed works is 95% All contractors exceeded this during the period
Duration Targets	This is the time it takes the contractor to complete works compared to the time allowed in the programme. Timescales vary dependant on the type of work being done, but overall the timescales were exceeded by 171 days (6301 actual against 6130 target job days)
Employment	Our targets relating to employment are at least 50% of employees should be local and at least 5% should be trainees. All contracts exceed these figures with two contractors employing 100% local people and the lowest percentage of trainees is 6.5%