Step one: Letting you know
The Board will agree the budgets for the Association usually in February / March every year. If your home is in an improvement programme we will write to you, usually in March / early April to let you know and to confirm what works are to be done.
Step two: survey
Before any works start our contractors will need to survey your home and take measurements and discuss with you the choices available and what you would like.
Our contractor will write to you at least six weeks before work is due to start to arrange for a surveyor and a Resident Liaison Officer to come and see you and your property.
The surveyor will do any technical measuring for the improvements to be done.
The Resident Liaison Officer will explain the work to be done and explain to you any precautions you may need to take such as removal of curtains or blinds and rolling back carpets. We will also discuss the choices available, such as colour of fittings, worktops and tiles with you and help you decide.
We want to do all we can to make sure we keep disruption and inconvenience to a minimum. To help us do this we will ask you some questions about your family circumstances and any additional needs you have, such as whether you work shifts or whether any members of your household are disabled. If you have any particular requirements or difficulties due to age or disability we will also agree what extra help we can offer.
Step three: written confirmation
Following your discussions with the Resident Liaison Officer we will write to you and confirm what has been agreed, the work to be done, your choices and the extra help to be offered. We will also give you a likely date when the work will start.
Step four: confirming the start date
Approximately five days before the works start we will send you a letter to confirm the exact day we will start working on your home and how long we think the work will take. We will give you a free phone number for the Resident Liaison Officer and the Site Manager and if the date you have been given is not convenient please try and fix up a more convenient date.
The notification you get will ask you to make certain preparations for the work to begin. There are packing boxes available if you need them to move your belongings before work starts, and the Resident Liaison Officer will give you more information about how to get them.
If we have agreed extra help for you, the Resident Liaison Officer will make the necessary arrangements.