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How to pay your rent

We aim to make it as simple as possible for you to pay your rent by offering several ways to pay. If you would like further information on any of the ways to pay your rent please contact us.

Direct debit

You can pay your rent by Direct Debit monthly on either the 1st or 15th of the month. This payment method is best for tenants who have a bank or building society current account and would like a convenient, hassle free way of paying their rent. Click here for Direct Debit information and the application form.

Standing Order

Payments can be made directly from your bank or building society current account weekly, fortnightly or monthly. Please note fortnightly or monthly payments must be agreed in advance with the Income Management Team.

Allpay Payment Card

You can pay your rent using your Allpay card by cash, cheque, credit or debit card at:

  • Any shop displaying a Paypoint logo, click here for details
  • Any Post Office (Cheques to be made payable to Post Office Ltd)

To find your nearest Paypoint outlet or Post Office please enter your post code here

By telephone

By telephone to 08445578321 24 hours per day, every day of the year or by telephone to Cestria Community Housing on 0191 3851411 or 0191 3851412 during office hours, by credit or debit card only. All telephone numbers are charged at local rate, please note there will be a 2% charge for paying by credit card.

By the internet (using your Allpay card)

You can pay by the internet by clicking here and following the instructions.

By Post

You can by cheque or postal order (please do not send cash).
Payments should be made payable to Cestria Community Housing Association and sent to the address given in Contact Us.