Helplines
|
|
|
|
Adfam
National charity working with families affected by drugs and alcohol
Phone: 020 7553 7640
www.adfam.org.uk
|
Age Concern
Information and advice on issues affecting older people
Phone: 0800 00 99 66
www.ageconcern.org.uk
|
Age Concern MoneyTrail
Free interactive guide for working people to planning ahead for retirement
www.ageconcern.org.uk/moneytrail
|
| |
|
|
|
Business Debtline
Phone: 0800 197 6026
www.bdl.org.uk
|
Dial UK
Serving the Disability Advice Network
Phone: 01302 310 123
www.dialuk.info
|
Drinkline
Phone: 0800 917 8282
|
| |
|
|
|
Gamblers Anonymous
Advice on gambling issues
Phone: 020 7384 3040
www.gamblersanonymous.org.uk
|
Gamcare
Advice on gambling issues
Phone: 0845 600 0133
www.gamcare.org.uk
|
Help the Aged
Phone: 0808 800 6565
www.helptheaged.org.uk
|
| |
|
|
|
Lone Parent Helpline
For advice on maintenance, benefits and money
Phone: 0800 018 5026
www.loneparenthelpline.info
|
Mind
Information and support on mental health problems
Phone: 0845 766 0163
www.mind.org.uk
|
National Domestic Violence Helpline
For domestic violence
Phone: 0808 2000 247
www.refuge.org.uk
|
| |
|
|
|
Relate
Phone: 0845 1 30 40 16
www.relate.org.uk
|
Rights of Women
For legal advice for women
Phone: 020 7251 6577
www.rightsofwomen.org.uk
|
Samaritans
Phone: 0845 790 9090
www.samaritans.org
|
| |
|
|
|
Saneline
Phone: 0845 767 8000
www.sane.org.uk
|
Shelter
Free housing advice helpline
Phone: 0808 800 4444
www.shelter.org.uk
|
TaxAid
Phone: 0845 120 3779
www.taxaid.org.uk
|
| |
|
|
|
TV Licensing
Phone: 0300 790 6138 (general enquiries)
Cash Easy Entry Scheme 0300 555 3456
www.tvlicensing.co.uk
|
|
|
Benefits
|
|
|
|
Child Benefit enquiry line
Phone: 0845 302 1444
www.hmrc.gov.uk/childbenefit/
|
Child Support Agency Enquiry Line
Phone: 0845 7133 133
www.csa.gov.uk
|
Child Trust Fund
Phone: 0845 302 1470
www.childtrustfund.gov.uk
|
| |
|
|
|
Pension Credit Claim Line
Phone: 0800 99 1234
www.thepensionservice.gov.uk/pensioncredit/
|
Disability Benefits Enquiry Line
Phone: 0800 88 22 00
www.direct.gov.uk/en/DisabledPeople/index.htm
|
New Deal
Phone: 0845 606 2626
www.jobcentreplus.gov.uk
|
| |
|
|
|
New Deal for Lone Parents
Phone: 0800 868 868
www.jobcentreplus.gov.uk
|
Tax Credits Helpline
Phone: 0845 300 3900
www.hmrc.gov.uk/taxcredits
|
Veterans Agency
Veterans Helpline
Phone: 0800 169 2277
www.veterans-uk.info
|
| |
|
|
|
Winter Fuel Payments Helpline
Phone: 0845 915 1515
www.thepensionservice.gov.uk/winterfuel
|
|
|
| |
|
|
Advice & Consumer Organisations
|
|
|
|
AdviceUK
Phone: 020 7407 4070
www.adviceuk.org.uk
|
Alternative Dispute Resolution
Alternative ways of solving disputes to court action
www.adrnow.org.uk
|
Community Legal Advice
Directory of agencies providing legal advice in your area
Phone: 0845 3454 345
www.communitylegaladvice.org.uk
|
| |
|
|
|
IFA Promotions
Phone: 0800 0853 250
www.unbiased.co.uk
|
Institute of Money Advisers (IMA)
Trade association for money advisers. Does not give advice to members of the public.
Phone: 0845 094 2384
www.i-m-a.org.uk
|
Law Centres Federation
Phone: 020 7428 4400
www.lawcentres.org.uk
|
| |
|
|
|
National Consumer Council
Phone: 020 7730 3469
www.ncc.org.uk
|
Telephone Helplines Association
Provides information on helplines
Phone: 0845 120 3767
www.helplines.org.uk
|
Which?
Phone: 01992 822 800
www.which.co.uk
|
| |
|
|
Ombudsmen & Regulatory Bodies
|
|
|
|
British & Irish Ombudsman Association
Lists ombudsmen and complaint handling bodies
Phone: 020 8894 9272
www.bioa.org.uk
|
Consumer Direct
Government-funded telephone and online service offering info and advice on consumer issues
Phone: 0845 404 0506
www.consumerdirect.gov.uk
|
Energy Supply Ombudsman
(For complaints on billing and supply transfer issues)
Phone: 0845 055 0760
www.energy-ombudsman.org.uk
|
| |
|
|
|
Financial Ombudsman Service
Phone: 0845 080 1800
www.financial-ombudsman.org.uk
|
Financial Services Authority
Consumer Helpline
Phone: 0845 606 1234
www.moneymadeclear.fsa.gov.uk
|
Financial Services Compensation Scheme
Phone: 020 7892 7300
www.fscs.org.uk
|
| |
|
|
|
Local Government Ombudsman
Advice Line
Phone: 0845 602 1983
www.lgo.org.uk
|
The Law Society Consumer Complaints Service
Phone: 0845 608 6565
www.lawsociety.org.uk
|
Office of Fair Trading (OFT)
Phone: 0845 722 4499
www.oft.gov.uk
|
| |
|
|
|
Office of Communications (OFCOM)
Phone: 0845 456 3000
www.ofcom.org.uk
|
Office of Telecommunications Ombudsman Service (OTELO)
Phone: 0845 456 3000
www.otelo.org.uk
|
Office of Water Services (Ofwat)
The regulating body for water customers in England and Wales
Phone: 0121 625 1300
www.ofwat.gov.uk
|
| |
|
|
|
The Consumer Council for Water
For complaints about water companies
Phone: 0845 039 2837
www.ccwater.org.uk
|
Parliamentary Ombudsman
Investigates complaints about Government Departments
Phone: 0345 015 4033
www.ombudsman.org.uk
|
The Equality and Human Rights Commission
Helpline: 0845 604 6610
Disability Helpline: 08457 622 633
www.equalityhumanrights.com
|
| |
|
|
|
The Information Commissioner's Office
For data protection issues
Phone: 08456 30 60 60
www.ico.gov.uk
|
|
|
| |
|
|
Trade Associations
|
|
|
|
Association of Civil Enforcement Agencies
Phone: 01924 350 090
www.acea.org.uk
|
British Bankers Association
Phone: 020 7216 8800
www.bba.org.uk
|
Building Societies Association
Phone: 020 7437 0655
www.bsa.org.uk
|
| |
|
|
|
Consumer Credit Association UK
Phone: 01244 312 044
www.ccauk.org
|
Consumer Credit Trade Association
Phone: 0845 257 1166
www.ccta.co.uk
|
Council of Mortgage Lenders
Phone: 0845 373 6771
www.cml.org.uk
|
| |
|
|
|
Credit Services Association
Phone: 0191 286 5656
www.csa-uk.com
|
Direct Selling Association
Phone: 020 7497 1234
www.dsa.org.uk
|
Enforcement Services Association
Phone: 0117 907 4771
www.ensas.org.uk
|
| |
|
|
|
Finance & Leasing Association
Phone: 020 7836 6511
www.fla.org.uk
|
Mail Order Traders' Association
Phone: 0207 735 3410
www.mota.org.uk
|
|
| |
|
|
Credit Reference Agencies
|
|
|
|
Equifax
Phone: 0870 010 0583
www.equifax.co.uk
|
Experian
Phone: 0870 241 6212
www.experian.co.uk
|
Callcredit
Phone: 0870 060 1414
www.callcredit.co.uk
|