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Useful Contacts

Independent Advice

Citizens Advice Bureau
1a Front Street
Chester le Street
Phone: 0191 3893001
www.citizensadvice.org.uk

National Debtline
The Arch
48-52 Floodgate Street
Birmingham B5 5SL
Phone: 0808 808 4000
www.nationaldebtline.co.uk

 

Helplines

   

Adfam

National charity working with families affected by drugs and alcohol

Phone: 020 7553 7640

www.adfam.org.uk

Age Concern

Information and advice on issues affecting older people

Phone: 0800 00 99 66

www.ageconcern.org.uk

Age Concern MoneyTrail

Free interactive guide for working people to planning ahead for retirement

www.ageconcern.org.uk/moneytrail

 

     

Business Debtline

Phone: 0800 197 6026

www.bdl.org.uk

 

Dial UK

Serving the Disability Advice Network

Phone: 01302 310 123

www.dialuk.info

Drinkline

Phone: 0800 917 8282

 

 

     

Gamblers Anonymous

Advice on gambling issues

Phone: 020 7384 3040

www.gamblersanonymous.org.uk

Gamcare

Advice on gambling issues

Phone: 0845 600 0133

www.gamcare.org.uk 

Help the Aged

Phone: 0808 800 6565

www.helptheaged.org.uk

 

     

Lone Parent Helpline

For advice on maintenance, benefits and money

Phone: 0800 018 5026

www.loneparenthelpline.info

Mind

Information and support on mental health problems

Phone: 0845 766 0163

www.mind.org.uk

National Domestic Violence Helpline

For domestic violence

Phone: 0808 2000 247

www.refuge.org.uk

     

Relate

Phone: 0845 1 30 40 16

www.relate.org.uk

 

Rights of Women

For legal advice for women

Phone: 020 7251 6577

www.rightsofwomen.org.uk

Samaritans

Phone: 0845 790 9090

www.samaritans.org

 

     

Saneline

Phone: 0845 767 8000

www.sane.org.uk

 

Shelter

Free housing advice helpline

Phone: 0808 800 4444

www.shelter.org.uk

TaxAid

Phone: 0845 120 3779

www.taxaid.org.uk

 

     

TOP (TaxHelp for Older People)

Phone: 0845 601 3321

www.taxvol.org.uk

TV Licensing

Phone: 0300 790 6138 (general enquiries)

Cash Easy Entry Scheme 0300 555 3456

www.tvlicensing.co.uk

 

Benefits

   

Child Benefit enquiry line

Phone: 0845 302 1444

www.hmrc.gov.uk/childbenefit/

Child Support Agency Enquiry Line

Phone: 0845 7133 133

www.csa.gov.uk

Child Trust Fund

Phone: 0845 302 1470

www.childtrustfund.gov.uk

     

Pension Credit Claim Line

Phone: 0800 99 1234

www.thepensionservice.gov.uk/pensioncredit/

Disability Benefits Enquiry Line

Phone: 0800 88 22 00

www.direct.gov.uk/en/DisabledPeople/index.htm

New Deal

Phone: 0845 606 2626

www.jobcentreplus.gov.uk

     

New Deal for Lone Parents

Phone: 0800 868 868

www.jobcentreplus.gov.uk

 

Tax Credits Helpline

Phone: 0845 300 3900

www.hmrc.gov.uk/taxcredits

 

Veterans Agency

Veterans Helpline

Phone: 0800 169 2277

www.veterans-uk.info

     

Winter Fuel Payments Helpline

Phone: 0845 915 1515

www.thepensionservice.gov.uk/winterfuel

   
     

Advice & Consumer Organisations

   

AdviceUK

Phone: 020 7407 4070

www.adviceuk.org.uk

 

Alternative Dispute Resolution

Alternative ways of solving disputes to court action

www.adrnow.org.uk

 

Community Legal Advice

Directory of agencies providing legal advice in your area

Phone: 0845 3454 345

www.communitylegaladvice.org.uk

     

IFA Promotions

Phone: 0800 0853 250

www.unbiased.co.uk

 

Institute of Money Advisers (IMA)

Trade association for money advisers. Does not give advice to members of the public.

Phone: 0845 094 2384

www.i-m-a.org.uk

Law Centres Federation

Phone: 020 7428 4400

www.lawcentres.org.uk

 

     

National Consumer Council

Phone: 020 7730 3469

www.ncc.org.uk

 

Telephone Helplines Association

Provides information on helplines

Phone: 0845 120 3767

www.helplines.org.uk

Which?

Phone: 01992 822 800

www.which.co.uk

 

     

Ombudsmen & Regulatory Bodies

   

British & Irish Ombudsman Association

Lists ombudsmen and complaint handling bodies

Phone: 020 8894 9272

www.bioa.org.uk

Consumer Direct

Government-funded telephone and online service offering info and advice on consumer issues

Phone: 0845 404 0506

www.consumerdirect.gov.uk

Energy Supply Ombudsman

(For complaints on billing and supply transfer issues)

Phone: 0845 055 0760

www.energy-ombudsman.org.uk

     

Financial Ombudsman Service

Phone: 0845 080 1800

www.financial-ombudsman.org.uk

 

Financial Services Authority

Consumer Helpline

Phone: 0845 606 1234

www.moneymadeclear.fsa.gov.uk

Financial Services Compensation Scheme

Phone: 020 7892 7300

www.fscs.org.uk

 

     

 Local Government Ombudsman

Advice Line

Phone: 0845 602 1983

www.lgo.org.uk

The Law Society Consumer Complaints Service

Phone: 0845 608 6565

www.lawsociety.org.uk

 

Office of Fair Trading (OFT)

Phone: 0845 722 4499

www.oft.gov.uk 

 

     

Office of Communications (OFCOM)

Phone: 0845 456 3000

www.ofcom.org.uk 

 

Office of Telecommunications Ombudsman Service (OTELO)

Phone: 0845 456 3000

www.otelo.org.uk 

 

Office of Water Services (Ofwat)

The regulating body for water customers in England and Wales

Phone: 0121 625 1300

www.ofwat.gov.uk

     

The Consumer Council for Water

For complaints about water companies

Phone: 0845 039 2837

www.ccwater.org.uk

Parliamentary Ombudsman

Investigates complaints about Government Departments

Phone: 0345 015 4033

www.ombudsman.org.uk

The Equality and Human Rights Commission

Helpline: 0845 604 6610

Disability Helpline: 08457 622 633

www.equalityhumanrights.com 

     

The Information Commissioner's Office

For data protection issues

Phone: 08456 30 60 60

www.ico.gov.uk

 

 

 

 

 

 

 

 

     

Trade Associations

   

Association of Civil Enforcement Agencies

Phone: 01924 350 090

www.acea.org.uk

British Bankers Association

Phone: 020 7216 8800

www.bba.org.uk

Building Societies Association

Phone: 020 7437 0655

www.bsa.org.uk

     

Consumer Credit Association UK

Phone: 01244 312 044

www.ccauk.org

Consumer Credit Trade Association

Phone: 0845 257 1166

www.ccta.co.uk

Council of Mortgage Lenders

Phone: 0845 373 6771

www.cml.org.uk

     

Credit Services Association

Phone: 0191 286 5656

www.csa-uk.com

Direct Selling Association

Phone: 020 7497 1234

www.dsa.org.uk

Enforcement Services Association

Phone: 0117 907 4771

www.ensas.org.uk

     

Finance & Leasing Association

Phone: 020 7836 6511

www.fla.org.uk

Mail Order Traders' Association

Phone: 0207 735 3410

www.mota.org.uk

 
     

Credit Reference Agencies

   

Equifax

Phone: 0870 010 0583

www.equifax.co.uk

Experian

Phone: 0870 241 6212

www.experian.co.uk

Callcredit

Phone: 0870 060 1414

www.callcredit.co.uk

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