Emergency repairs outside normal working hours
Cestria Community Housing offers a 24 hour emergency repair service. This covers weekends and bank holidays.
Emergency repairs will be attended to outside working hours when:
- The fault poses a serious risk to health and safety
- The fault poses a serious risk to the structure of the property
- The property is not secure
If a serious fault occurs outside of normal working hours (Monday 8.30am-5.00pm, Friday 8.30am-4.30pm), and it is not safe to wait until the next working day, it should be reported to the out-of-hours emergency repairs service on 0800 587 0001.
We will advise you when you report an emergency repair when you can expect a response. We aim to attend to all emergencies within 2 hours.
Our priority will be to make the property safe. If additional work is needed we will attend the next working day.