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Emergency repairs outside normal working hours

Cestria Community Housing offers a 24 hour emergency repair service. This covers weekends and bank holidays.

Emergency repairs will be attended to outside working hours when:

  • The fault poses a serious risk to health and safety
  • The fault poses a serious risk to the structure of the property
  • The property is not secure

If a serious fault occurs outside of normal working hours (Monday 8.30am-5.00pm, Friday 8.30am-4.30pm), and it is not safe to wait until the next working day, it should be reported to the out-of-hours emergency repairs service on 0800 587 0001.

We will advise you when you report an emergency repair when you can expect a response. We aim to attend to all emergencies within 2 hours.

Our priority will be to make the property safe. If additional work is needed we will attend the next working day.