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Tenants responsibility for repairs

Tenants are responsible for carrying out some works to their home such as:

  • Plastering small cracks
  • Providing extra keys
  • Providing locks to sheds or outbuildings
  • Plumbing in washing machine or dishwasher
  • Replacing plugs in sink, bath and wash hand basin
  • Internal decoration
  • Sweeping the chimney for solid fuel appliances
  • Looking after smoke alarms
  • Replacing batteries in alarms and detectors
  • Replacing the toilet seat.

Tenants are also responsible for repairing, renewing or replacing any items damaged by you, your spouse, partner, friends, relatives or any visitor to your property, including children. This includes accidental damage, intentional damage and that which arises from neglect or misuse.

Examples of repairs that you would be charged for include, but are not limited to:

  • Lost Keys/Gain Entry/Lock Changes
  • Broken Windows
  • Blocked toilets, sinks, basins or drains (in certain circumstances)
  • Abortive call outs due to no credit on gas meters
  • Professional Cleaning to void properties (former tenants)
  • Removal of rubbish to gardens/communal areas
  • Removal of furniture, carpets and white goods appliances (former tenants)
  • Misuse of emergency call out service through making a false statement
  • Unauthorised alterations to properties
  • Damage resulting from leaks from tenant's appliance/neglect. 

Click here to view list of repairs tenants are responsible for and repairs Cestria is responsible for. (This includes Rechargeable Repairs Pricelist)