If you have a repair that needs doing, please ring 0800 587 0001 and press 1 for repairs or click here if you wish to report a repair via the internet.
We now do Saturday morning repairs subject to conditions, please click here for more information.
You will need the following information when reporting a repair:
- Your name
- Your address
- Details of the repair (the problem and where it is in your home)
- Your telephone number and or email
The more information you can give us about the repair required the more you help us get the repair work right first time.
When you report your repair we will give you details of the order number and providing the repair in not urgent we will if you want, agree with you a convenient time for our workforce to call.
As we are undertaking a major programme of modernisation and repair we may not do all non urgent repairs reported to us. For example if you have a non urgent repair to your windows and we are due to replace your windows in the next few months then it would not be good use of money to repair something that is going to be replaced in a short period of time. If this applies to your home we will tell you when you report your repair.
We will always do repairs which are causing damage to your home such as water penetration or repairs that are essential to maintain your security and comfort.
For some repairs, we need to have access to your home to check what work needs doing. When you report a repair, we will let you know if an appointment is needed.