Community Engagement Strategy

Cestria Community Housing Association wants to provide tenants with the opportunity to shape and influence the services it provides.

Cestria Community Housing wants to set up suitable arrangements to enable tenants to engage effectively with the Association. This strategy is about the arrangements that Cestria already has in place and how Cestria proposes to develop over the next there years, in order to optimise tenant engagement activity.

The Community Engagement Strategy Cestria Community Housing Association commits to:

“involve residents and communities in governance as well as service design and delivery. Residents involvement will be central to the ethos and integral to the management of the Association.”

The strategy is divided into seven sections:

Section One	Describes the regulatory framework in which Cestria has to work.
Section Two	Describes the tenant profile for the Association and what steps are taken to ensure all tenancts can participate
Section Three	Sets the Vison and Corporate Objectives for Cestria and shows how they relate to resident involvement.
Section Four	Sets out how tenants will be able to get involved in ways and at levels to suit them best.
Section Five	Sets out how tenants can shape and improve the services that the Association delivers.
Section Six	Sets out how the Association will monitor the progress it is making
Section Seven	Contains a detailed Action Plan (including specific proposals for hard to reach groups) that will make sure the commitments contained in this strategy are delivered over the next 3 years.