Resident Involvement Impact Assessment

Cestria are required by our regulator the Tenant Services Authority (TSA) to show how we have used resident involvement to change what we do or the way we do things.

Cestria’s Resident Involvement Impact Assessment aims to show the inputs (which is the time spent and the cost of the involvement activity), against either the outcomes or the changes made as a result of that activity. The ‘Pyramid of Engagement’ and the ‘Menu of Involvement’ have been used as a framework to build the impact assessment around.

Each activity is then given a judgement in the form of a traffic light indicator based on the information held. Green indicates that the activity is working well, is value for money and may require minor adjustments to improve it. Amber indicates that the activity requires more serious intervention to ensure that it works better and provides value for money. Red indicates that the activity is not working well, does not provide value for money and that the activity should cease.

The Impact Assessment will tell us overall which methods have worked well and which haven’t worked so well. This will be the basis for our review of the impact which resident involvement. Our most recent Impact Assessment covers the period April 2009 - March 2010.

Click on Cestria’s Resident Involvement Impact Assessment to see the full assessment

The Resident Involvement Impact Assessment for April 2010 - March 2011 is presently being developed.