The Tenant Services Authority (TSA)

The Tenant Services Authority (TSA) was set up as a result of the 2008 Housing and Regeneration Act. The Tenant Services Authority superseded the Housing Corporation in December 2008 and is now the Housing regulator. The Act increases the TSA’s powers over the regulation of social housing. The TSA’s goal is to raise the standards of services for affordable housing tenants.

The regulatory framework for social housing in England from April 2010

This document sets out the new regulatory framework that social housing providers have to meet from April 2010. At its heart are six standards, and against each of these, the Tenants Services Authority (TSA) have described the outcomes landlords should meet and TSA specific expectations of them.

The six standards cover:

Tenant involvement and empowerment – which contains requirements relating to customer service, choice and complaints; involvement and empowerment; and understanding and responding to diverse needs of tenants
Home – which contains requirements relating to quality of accommodation; and repairs and maintenance
Tenancy – which contains requirements relating to allocations; rent*; and tenure
Neighbourhood and community – which contains requirements relating to neighbourhood management; local area co-operation; and anti-social behaviour
Value for money
Governance and financial viability*

* This standard or part of standard does not apply to local authorities.

The TSA have developed the regulatory framework in collaboration with tenants, local authorities, housing associations and their many other partners. Its aim is to help improve the services provided for the eight million people who live in social rented and shared ownership homes in England.

Click on the link below to download the full document.