Electrical Safety

If your electricity isn't working and you think an appliance caused the problem:-

• Disconnect that piece of equipment
• If your home has a fuse box, turn off the mains switch and check that the right fuses have been used
• If your home has circuit breakers rather than a fuse box, turn off the mains and reset the circuit. Don't keep replacing a fuse, or resetting the circuit breakers without correcting the fault.

If the problems continue and you can't find the fault, please contact us on 0800 587 0001. If you get an electric shock from either a switch or a socket, pleast contact us immediately. You must not use the switch or socket, and you should turn the circuit off at the fuse box or circuit breaker.

Electrical Safety Top Tips

Our top tips for electrical safety are:-

• Limit the number of items that you plug into one socket.
• Don't have more than 13 amps on each socket.
• Check flexes and plugs regularly to make sure that they are not damaged.
• Never use portable electrical equipment like radios (that plug into the mains), heaters or dryers in the bathroom. This could result in electrocution.
• Don't pull plugs out by the cable. This can damage the cable or plug, and result in the plug overheating, wires becoming loose in the plug, or even an electric shock.
• If fuses keep blowing or you get an electric shock from an appliance, get a qualified electrician to check the equipment for you. If it's an applicance that we have provided, please contact us immediately.