Regulatory Framework for Social Housing from April 2012
With the end of the Tenant Services Authority (TSA), the regulatory framework for Social Housing is now set by the Homes and Communities Agency. They have set out the following standards as priorities for Social Housing providers:
- Governance and Financial Viability
- Value for Money
- Tenancy Involvement and Empowerment
- Neighbourhood and Community
For an in depth look at the standards and the requirements for those standards please click on the link here which will give you access to the New Regulatory Framework document.
The standards will be monitored by Cestria Service Improvement groups who will ensure we meet our obligations regarding each Standard.
Cestria's Engagement and Thriving Communities Strategy, our five year plan
Cestria Community Housing Association prides itself on the opportunities it provides for Tenants to get involved and to shape the way we deliver our services.
The new Engagement and Thriving Communities strategy outlines the various ways tenants can become involved and how their contribution can impact on service delivery by Cestria Community Housing.
The strategy is based around and driven by our vision "creating safe, happy and vibrant communities" and this is in turn in line with our corporate Values.
We believe in:
- Customer focus - listening to customers and involving them in everything we do
- Honesty - being open, honest and transparent with people
- Efficiency - seeking Value for Money in delivering our services
- Excellence - learning and continually improving what we do
- Respect - treating people fairly and valuing diversity
As part of developing the Engagement and Thriving Communities Strategy we have, with tenants, revised the 'Menu of Involvement' and 'Pyramid of Engagement'.
Tenant Involvement Impact Assessment
Cestria provide a Tenant Involvement Impact Assessment, to show the inputs (which are the costs and time spent on involvement activity) against either the outcomes or the changes made as a result of Tenant Involvement.
Tenant Involvement Impact Assessment - April 2010 to March 2011