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Repairs & Planned Works

As a landlord and freeholder of your building, Cestria Community Housing will undertake repairs to everything connected with; the structure, the exterior and interior common parts, communal fixtures and fittings and service installations. Some examples of which are as follows:

Main structural parts of the buildings including the roof, foundations and walls (but not wall plaster inside your home).

Drains and water supply pipes
Guttering downpipes
Rainwater goods and soil pipes
Exterior to dwelling
Paths, fences, gates and garden areas
Communal TV aerials and satellite dishes
Fire precautions, alarms and extinguishers
Joists and beams
Loft spaces and the fittings which serve more than one home
Tanks, cisterns, drains, pipes, gutters, sewers, ducts, plumbing and wiring which serve more than one home
External doors and external door frames
Communal hallways, corridors, stairways, lifts and other shared internal spaces

As a leaseholder, you will be responsible for repairs to items within your home, which are for your use and benefit only. Some examples of which are as follows:

Walls, ceilings and floor including plaster and plasterboards
Light fittings, sockets, bulbs and fuses
Electric showers
Smoke alarms
Kitchen fixtures and fittings
Gas fires and cookers
Internal doors, frames, architraves and skirting boards

For a comprehensive list of both Cestria & Leaseholder repairs and maintenance responsibilities please refer to the Leaseholders handbook.

If a repair is required for which Cestria Community Housing is responsible, please use our FREEPHONE number, 0800 587 0001, we will carry out such repairs in accordance within the following timescale: