When you become a tenant your main responsibilities are to:
- pay rent
- report any repairs you need
- keep your home in a good condition
- keep to your tenancy agreement
You may be eligible for housing benefit if you are on a low income or are unemployed, or in receipt of welfare benefits. You can ring Durham County Council on 0191 387 2345 to ask for an application form. You can also use the Web Benefits Calculator to get an instant online estimate of any benefits you are entitled to. This will give you an idea of how much you may be able to claim.
We are working to make sure that our customers know where to go for the right financial products, including free face-to-face advice, affordable credit and banking. Click here to find out more.
When you start a tenancy you get a copy of our tenant's handbook. The handbook provides you with basic information and tells you where you can access services, advice and more detailed information about issues that may affect you during your tenancy.
We recognise the problems that tenants and leaseholders face in getting insurance and have therefore negotiated a contents insurance scheme with Royal & Sun Alliance Insurance PLC, one of the UK's leading insurers. If you would like more information on this scheme please click here or should you wish to discuss in more detail please contact us.
We produce a newsletter for our tenants and leaseholders called Cestria Courier, this is produced quarterly. Click here to view all of the Cestria Courier Issues.
Our customers have access to a wide range of support services, ranging from advice and support through to the hire of furniture. If you would like more information on the Furniture Scheme click here.
Durham County Council are responsible for emptying all the household waste bins in County Durham. If you would like to find out your collection day click here and enter your house number and post code into the 'My Durham' facility on the left hand side of their website.
We are committed to providing high quality services for our tenants and customers. We have developed a set of service standards that tell you what standard of service you can expect from us. These standards are developed and agreed by our customers. Click here to see all of our Service Standards
We have created a DVD which provides you with useful information on all aspects of being a Cestria tenant. Click here to watch the various sections of the DVD.