Repairs & Planned Works

As a landlord and freeholder of your building, Cestria Community Housing will undertake repairs to everything connected with; the structure, the exterior and interior common parts, communal fixtures and fittings and service installations. Some examples of which are as follows:

Main structural parts of the buildings including the roof, foundations and walls (but not wall plaster inside your home).

  • Drains and water supply pipes
  • Guttering downpipes
  • Rainwater goods and soil pipes
  • Exterior to dwelling
  • Paths, fences, gates and garden areas
  • Communal TV aerials and satellite dishes
  • Fire precautions, alarms and extinguishers
  • Joists and beams
  • Loft spaces and the fittings which serve more than one home
  • Tanks, cisterns, drains, pipes, gutters, sewers, ducts, plumbing and wiring which serve more than one home
  • External doors and external door frames
  • Communal hallways, corridors, stairways, lifts and other shared internal spaces

As a leaseholder, you will be responsible for repairs to items within your home, which are for your use and benefit only. Some examples of which are as follows:

  • Walls, ceilings and floor including plaster and plasterboards
  • Light fittings, sockets, bulbs and fuses
  • Electric showers
  • Smoke alarms
  • Kitchen fixtures and fittings
  • Gas fires and cookers
  • Internal doors, frames, architraves and skirting boards

For a comprehensive list of both Cestria & Leaseholder repairs and maintenance responsibilities please refer to the Leaseholders handbook.

If a repair is required for which Cestria Community Housing is responsible, please use our FREEPHONE number, 0800 587 0001, we will carry out such repairs in accordance within the following timescale:

  • Emergency: To be made safe the same day
  • Urgent: To be carried out within 24 hours
  • Normal: To be carried out within 28 days
  • Planned: To be carried out as part of an agreed programme

Planned Works & Consultation

Major repairs are large one off works of repair, improvement or redecoration to your building or the area around your building.

They will normally be planned works, except in emergency situations. They are required when large parts of the building, internal or external wear out, such as the roof or pathways.

Consultation on Planned Works / repairs

If Cestria Community Housing needs to carry out any planned repairs or maintenance works to your building and we think your contribution as a leaseholder may be more than £250, we will consult with you before proceeding.

I want to carry out works to my home do I need to tell Cestria?

  • If you are considering making any major alterations or invasive improvements to your home you must obtain Cestria Community Housing's consent prior to commencing any works.
  • In order to get our permission you are required to write us giving as much detail as possible about the type of work you would like to carry out to your home.
  • We will need to make certain considerations before granting permission but in most cases we will not unreasonably refuse permission. 

Some of the things we would consider

  • Will the works make the property dangerous or unstable?
  • Will any proposed extension encroach on land not included within your lease?
  • Will the works prevent light and air reaching other residents?
  • Will the works be aesthetically undesirable? 

If we grant permission to carry out the works

  • This will be granted at the absolute discretion of Cestria Community Housing and we will write to you granting our permission.
  • You may be expected to provide copies of any Planning permission or Building Regulation approval that you have applied for.
  • You must abide by any specifications that we have outlined as part of giving our conditional permission.
  • Keep all records of work undertaken along with a copy of our written consent as you may need this information especially if you consider selling your property in the future. 
 
Print This Page