Equality, diversity and inclusion

We believe everyone has a right to live in an inclusive society which addresses the socio-economic gaps and is free from discrimination, harassment, victimisation, bullying and prejudice.

We believe everyone should be treated fairly, with respect and should have equal access to all services sought, provided and delivered by Cestria.

We are committed to eliminating discrimination and less favourable treatment of anyone on the grounds of their gender, age, disability, race, religion/belief, sexuality, marital status, caring responsibilities and the socio-economic background.

We have developed a service standard, a policy statement and have identified five Equal but Different themes which we must focus on in order to deliver our equality objectives and commitments to promote equality and value diversity.


Leaders in Diversity

Leaders in Diversity logo

In July 2015 we were proud to announce that the organisation had been successful in retaining our ‘Leaders in Diversity’ status for a further two years following a rigorous reassessment process during April/May 2015. 

The Leaders in Diversity Award is recognised as much more than just a highly prized and prestigious quality mark. It is an all-encompassing approach to managing equality, diversity and inclusion effectively.

We continue to remain fully committed towards mainstreaming and embedding equality, diversity and inclusion within all activities and service delivery aspects and following our 2015 Leaders in Diversity re-assessment, we have put in place an action plan to demonstrate our commitment. You can download our action plan on the right of this page to understand what we are working towards.

Equality and You

Through our service delivery, we will aim to prevent any form of discrimination or bullying and harassment and will investigate and identify trends if and when it does occur.

We collect equality information to ensure that we are delivering services that meet the need of the customer. This includes information about the protected characteristics such as age and gender of staff and service users. The information we collect is used pro-actively to deliver service excellence and to introduce positive action initiatives where relevant. Some of the examples of what information we collect and how we use it is detailed below:

Access to Services

We are committed to meeting the needs of our current and potential customers and ensuring everyone is able to access our services.

Profile Information

We continue to capture and use the profile information to help us to understand the needs of our tenants and tailor services towards individual needs.

Monitoring Information

We collate every quarter a detailed analysis of all complaints and comments received from our customers to help us identify any trends or barriers accessing our services.

Equality Impact Assessments

Equality Impact Assessments (EIA) help you place fairness and equality at the centre of decision making, policy and practice. 

EIA is a process which helps you assess the likely or actual impact a decision or recommendation, practice, policy, procedure, project, strategy, product, service or function has on different sections of the community (including employees).

Equality Impact Assessments

This site uses cookies to help make it more useful and reliable. Our cookies page explains what they are, which ones we use, and how you can manage or remove them. read more