Contacting us online



At Karbon, our residents are at the heart of everything we do. We pride ourselves on being able to provide a variety of methods for you to get in touch with us.

using laptop

In addition to traditional forms of contact like visiting our offices, calling us, or sending us a letter, we also provide a variety of methods for people to contact us online.

Residents can email us, send us a message on social media, and make repair requests by logging in to our online portal.

Our live chat service also allowed residents to talk to us online and receive real-time replies. The service has proved to be incredibly popular among former Isos and Cestria residents, but we think it can better!

As we prepare to merge our websites and online channels, we have decided to temporarily remove the live chat service from our websites while we evaluate and strengthen it for a re-launch later next year. We apologise for any inconvenience this may cause.

Please click here for alternative methods of contacting us

Thank you to all the residents who provided their feedback on the live chat service –  your feedback will be used to help us improve the service prior to its relaunch on our new Karbon website.

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