Your rent

Your rent is important. Without it we could not provide an effective housing service. We've made an effort to make it simple to pay your rent.

Paying your rent

Your rent is due every Monday as stated in your tenancy agreement, unless you have made an arrangement with us to pay fortnightly or monthly in advance.

We aim to make it as simple as possible for you to pay your rent by offering several ways to pay. If you would like further information on any of the ways to pay your rent please contact the Income Management Team.

How to pay your rent

Online

You can pay your rent online using the secure online Allpay system.

Pay online with Allpay

Direct Debit

You can pay your rent by Direct Debit monthly on either the 1st or 15th of the month. This payment method is more convenient for tenants who have a bank or building society current account and would like a convenient, hassle free way of paying their rent.

Standing Order

Payments can be made directly from your bank or building society current account either weekly, fortnightly or monthly. Please note fortnightly or monthly payments must be agreed in advance with our Income Management Team.

Post Office or Pay Point

You can use a swipe card to pay at any of these outlets. Post Offices are open on Saturday mornings and many Pay Point outlets are open 7 days a week and late at night. For a free swipe card please contact the Income Management Team.

Find your nearest Paypoint outlet or Post Office

By telephone

You can pay by debit or credit card Monday to Thursday 8:30am - 4:00pm and Friday 8:30am - 3:00pm.

Call us on 0191 385 1412

By post

You can pay by cheque or postal order (please do not send cash). Payments should be made payable to Cestria Community Housing Association and sent to:

Cestria Community Housing Association
Bowes Offices
Lambton Park
Chester-le-Street
Co. Durham
DH3 4AN

Struggling to pay your rent

There may come a time when you have problems paying your rent. Many people have difficulty with rent because they have other money problems. There are lots of different ways we can help you.

Please contact us as soon as you have any problems or if you are finding it difficult to meet your rent payments our Money Works team will be able to give you advice and support.

  • Avoid making agreements you can’t keep. This will only lead to more problems.
  • Choose a payment method convenient to you then you won’t miss further payments.
  • Always respond to letters, visiting cards or phone calls as soon as possible as delays will cause more problems.
  • Ask us for money advice, our staff are trained to assist you.

In most cases we will be able to help you and by taking early action you may be able to avoid court proceedings and extra costs. If you cannot pay the whole amount at once, we will discuss other repayment options with you. We won’t ask you to pay more than you can afford and if your income changes, you should contact us immediately.

If you are behind with your rent and fail to keep up any promised payments, we may take legal action to recover the money you owe us. This action will involve the County Court. You may also be responsible for any Court Costs as a result of Court action.

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