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Getting to Know You - Meeting your needs

We are committed to providing excellent services that are responsive to your needs. In order to do this it is essential we hold accurate information about you and any specific needs you may have. We will from time to time ask you to share and confirm information with us about your;

Age
Ethnicity
Religion
Language Needs
How you would like us to contact you?
Disability
Sexuality

You don’t have to give us this information, but please tell us if you would prefer not to.

If your circumstances change it is really important that you let us know as soon as possible by contacting us.

If you are a customer and you haven’t already completed a customer profile form, we would be grateful if you could spend a few minutes to do so. Click on the link below to download the form if you need help please telephone us on 0191 385 1900 or call into the Cestria Hub.

If you require any assistance filling in the form please let us know and a member of staff will come out and visit you.

Please remember that all information you share with us will be held securely and not shared by a third party without your permission.

Getting to Know you - Customer profile form

Freepost Address

You can return the form to us free of charge by sending it to the following address:-

Freepost RRXB-RJBK-TJCJ

Cestria Community Housing Association

1 Dunns

Bowes Offices

Lambton Park

Chester-le-Street

County Durham

DH3 4AN

"Getting to know you" information

When we ask you to complete a questionnaire, we'll also ask you to give us information about yourself (demographic information). We understand that sometimes people find it difficult to understand the relevance of collecting information and what this is used for, especially with regards to sexual orientation and religion or belief. The organisation Stonewall has produced a booklet that gives ten reasons as to why it is important for this information to be provided. Click here to view the booklet.