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Meet the Income Management Team

The Income Management Team are responsible for the collection of Cestria's rental income and recovering any arrears. They also collect monies owed for rechargeable repairs, garden tidy-ups and other sundry debts. Cestria's Financial Inclusion Team work as part of the Income Management Team to provide tenants with advice and support regarding benefits and money matters.

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Rob Jeffreys
Income Manager

Phone: 0191 385 1415
Email: robjeffreys@cestria.org

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Suzanne Jobson
Financial Inclusion Manager

Phone: 0191 385 1418
Email: suzannejobson@cestria.org

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Diane Sill
Income Management Officer

Phone: 0191 385 1410
Email: dianesill@cestria.org

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Paula Pattinson
Financial Inclusion Caseworker

Phone: 0191 385 1409
Email: paulapattison@cestria.org

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Joanne Shepherd
Income Management Officer

Phone: 0191 385 1413
Email: joanneshepherd@cestria.org

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Bobby Guy
Revenues Assistant

Phone: 0191 3851417
Email: robertguy@cestria.org

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Kate Barrass
Income Management Assistant

Phone: 0191 385 1412
Email: katebarrass@cestria.org

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Peter Slack
Income Management Officer

Phone: 0191 385 1419
Email: peterslack@cestria.org

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Lesley Taylor
Revenues Officer

Phone: 0191 385 1416
Email: lesleytaylor@cestria.org

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Tracey Pearson
Welfare Reform Advisor

Phone: 0191 385 1408
Email: traceypearson@cestria.org

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Nicola Hoyle
Income Management Assistant

Phone: 0191 385 1411
Email: nicolahoyle@cestria.org

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Michelle Fortune
Income Management Officer (Former Tenants Arrears)

Phone: 0191 385 1414
Email: michellefortune@cestria.org