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Right to Repair Scheme

The Right to Repair Scheme is designed by the Government to make sure that ‘qualifying’ repairs that may affect the health, safety and welfare of tenants are dealt with quickly and easily.

The Scheme gives compensation to tenants where Cestria Community Housing has failed to carry out a qualifying repair in the target time and has failed to do so again after a further request is made by the tenant.

Qualifying repairs are repairs as shown below with a value of £250 or less, which may affect the health, safety and welfare of a tenant.

These include:

DEFECT

Prescribed period (in working days)

Total loss of electric power

1

Partial loss of electric power

3

Unsafe power or lighting socket, or electrical fitting

1

Total loss of water supply

1

Partial loss of water supply

3

Total or partial loss of gas supply

1

Blocked flue to open fire or boiler

1

Total or partial loss of space or water heating between 31st October and 1st May

1

Total or partial loss of space or water heating between 30th April and 1st November

3

Blocked or leaking foul drain, soil stack, or (where there is no other working toilet in the dwelling-house) toilet pan

1

Toilet not flushing (where there is no other working toilet in the dwelling-house)

1

Blocked sink, bath or basin

3

Tap which cannot be turned

3

Leaking from water or heating pipe, tank or cistern

1

Leaking roof

7

Insecure external window, door or lock

1

Loose or detached banister or hand rail

3

Rotten timber flooring or stair tread

3

Door entry phone not working

7

Mechanical extractor fan in internal kitchen or bathroom not working

7

We aim to carry out all these repairs in the time scale set by the Regulations. If you would like more information on the Right to Repair scheme please contact us.