Moving on

Everyone needs a change of scenery once in a while, and although we want you to enjoy living in our homes for a long time, we know there comes a time when people need to move on.

Ending your tenancy

If you want to move out you must give us four weeks’ notice. You can do this in several ways:

Use our online form

Call us on  0191 385 1900 or pop in and see us at the Cestria Hub.

Unless you do it in person we will post the termination form out for you to sign and return in the post. If you prefer your Housing Officer can collect the form from you when they visit your home to carry out a pre-termination inspection.

Your tenancy will end on a Sunday and you must give us the keys by 12 noon the following Monday. Your housing officer will collect the keys from you at the property on the Monday immediately after your tenancy ends or at an earlier date if you wish to leave before your tenancy legally ends. If you leave your home without telling us, you will still be liable for four weeks rent.

Returning your keys and other things

What do I need to do before I leave?

You must leave your home clean, empty and in good condition. We may charge you if we have to remove any items which have been left behind. You must allow your Housing Officer access to inspect your home before you leave to discuss any issues and arrange for any outstanding repairs to be reported. This is called a “pre-termination inspection”.

You must make sure that all fixtures and fittings are left intact. If there are broken or missing items you may be charged for replacing them.

We will use the notice period to advertise and allocate your home to the next tenant. Properties are usually advertised for letting on the Thursday following receipt of any notice. We will, in most cases, offer your property to someone the following week. We may also need to make arrangements for the next tenant to view your property so that they can make an informed choice. We will always make an appointment with you first if we wish to show anyone around your home.

Can I change my mind?

If you decide not to move or if you need more time to move out, you should contact your Housing Officer to discuss this.

How do I return my keys?

At the time of the pre-termination inspection visit your Housing Officer will arrange a date to collect the keys from you at the property. You can contact us at any time to collect your keys before your tenancy is due to end but you will be charged rent up to the Sunday your tenancy officially ends. You will be given a receipt showing how many keys you returned to us and time you handed them in. If the keys are not returned on time or there are any keys missing, we will charge you for changing the locks and for any rent lost during this time.

What do I need to do on my moving out day?

• You must supply your gas, electricity and water meter readings to your suppliers to make sure your final bill is accurate.

• You must inform Durham County Council, Council Tax and Benefits section (if applicable) that you are moving and your forwarding address as this may affect any housing benefit claim;

• Hand over all keys to your Housing Officer;

• Leave your home clean, tidy and empty;

• Leave your garden free from rubbish, greenhouses and/or sheds.

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